How to identify 10 bothersome behaviors, and deal successfully with each of them
How difficult people think, what they fear, and why they act the way they do.
How to use advanced, sophisticated "listening techniques" to unlock the doors to people's minds, hearts, and deepest needs
How to cultivate nine "take-charge" skills that turn conflict into cooperation by reducing the differences between people *
How to change the destructive behavior of the tank...the know-it-all...the grenade...the whiner...and many more!
Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide, available in audio for the first time, shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and online.
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Von Madzia Am hilfreichsten 29.01.2017
Nothing unique, just common sense.
The first thing that threw me off, was beginning - authors introduce them self as naturopathic physicians that is just one big pseudoscience BS https://en.wikipedia.org/wiki/Naturopathy . But I gave it a chance and continue to listen. The book content is common sense and wishful thinking with no real answers to problems. Especially final sentence at the end of the book, claiming that if you read this book you are most likely more fortuned than others who don't even have roof over their heads, what sound like "your problems are not real problem so STFU, life is hard"