Everyone has difficult conversations, no matter how confident or competent they are. And too often, no matter what you try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But...what if you're wrong?
Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on 15 years of work at the Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works?
Difficult Conversations walks you through a proven, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds. Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help.
This book is like a cheat sheet for those conversations that give you that pit-in-the-stomach feeling. It has helped me go into difficult conversations with a better understanding of what matters to me and to be more effective in expressing myself. Fans of the best selling
Getting to Yes will be familiar with the basic premise of this book which says that every "difficult" conversation - from asking your boss for a raise, to breaking up with someone, to talking to your parents about your concerns for their heath - has common components. The authors help you understand your own reaction to these components and help you be more effective in letting other people know what you need without getting angry. (Kerry, Producer of Original Programming)
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