Kate is a rapidly rising star of the trauma therapy world - London based, shy, uptight, and with an air of aloofness that masks a deep sense of insecurity.
When she has to relocate her "Traumatology for the 21st Century" conference to Horton Hill "Deluxe" Hotel and Conference Centre in the heart of industrial West Yorkshire, she is understandably horrified by the state of the place.
Horton Hill is a mess. The car park looks like the surface of the moon. The pool is a health hazard. And the staff seem incapable of speaking intelligible English.
When Naz, the hotel's "Hospitality Assistant" finds Kate struggling with her luggage, she instantly stops to help. Bright, enthusiastic and hard-working, she is drawn to Kate's barely concealed vulnerability, and desperately wants to make a good impression on the harassed, but undeniably attractive conference organizer.
Despite her natural caution, as the weekend progresses, Kate finds herself warming to Naz's kindness and obvious interest in her.
But she is unaware that her carefully constructed life back in London is starting to unravel.
And when she finds herself accused of a terrible crime, Kate discovers that sometimes friendship and love can be found in the most unlikely of places.
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