• Just Listen

  • Discover the Secret to Getting Through to Absolutely Anyone
  • Autor: Mark Goulston
  • Sprecher: Walter Dixon
  • Spieldauer: 7 Std. und 44 Min.
  • Ungekürztes Hörbuch
  • Erscheinungsdatum: 24.02.2011
  • Sprache: Englisch
  • Anbieter: Gildan Media, LLC
  • 4.5 out of 5 stars 4,3 (35 Bewertungen)


You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.
With this powerful yet engaging audio book, you’ll learn how to:

Get the attention of a total stranger who you need to know—like that potential client you absolutely must land.
Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality—a skill that can save a job, a marriage, or even a life.
Use the “Magic Paradox”—a technique the author developed for hostage negotiators— to turn a negative person into an asset.
Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the “Persuasion Cycle.
”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.
©2009 Mark Goulston (P)2011 Gildan Media Corp
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“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)
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2 out of 5 stars
Von Jill V. Am hilfreichsten 22.10.2013

The author is pretty full of himself

I have to say, I was really disappointed with this (audio) book; basically what I got was an author who reiterated, over and over, why he was really great and rad and awesome and had people skills like nobody else, and told me why I had to copy everything he told me. But what he had to offer was all really basic: when you talk to someone, act interested in what they're saying. Ask how they're feeling about it. Make them feel like the center of attention. That sort of stuff. It was all so OBVIOUS -- and, of course, redundand. I didn't listen to the entire book, which is something I have NEVER done before, but t just made me rage to listen to him.

Oh, and there were some things that were just odd. I remember from another audio book the story of the author, a psychiatrist, treating a suicidal woman; at some point, he felt the room get cold and gray and dark, and he figured he was feeling what she was feeling, and it was bad -- so he said "if you want to kill yourself, I won't judge you", and she said "if you understand, maybe I won't have to"... something like that. Now in THIS book, the author ALSO tells this story, only this time he says it was HIM talking to the woman. Yeah... something smells fishy about this. Come to think of it, this guy claims to have done all kinds of really amazing things... saved people from commiting suicide, talked people out of killing hostages or starting a killing spree... gosh, all this in ONE man. Astounding.

So, yeah, I do not recommend this, unless you like to listen to someone tell a lovestory to himself in front of an audience that happens to be there and needs to learn a lot from HIM.

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