Inhaltsangabe

In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.
You'll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you're dealing with supervisors, coworkers, acquaintances, close friends, or family members. You'll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you'll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts.
While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you'll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.
You don't have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.
©2010 The Teaching Company, LLC (P)2010 The Great Courses
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Kundenrezensionen

Hilfreichste
5 out of 5 stars
Von Dr.Ewald Am hilfreichsten 20.06.2016

Five stars

Inspiring and helpful. A good guide to solving different kinds of conflicts in the best possible way. More people should listen to this. Insightful. I can only recommend it.

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2 von 2 Hörern fanden diese Rezension hilfreich

5 out of 5 stars
Von Steffen S. Am hilfreichsten 13.07.2018

Perfect

The best lecture of this series. Good choice of content. Good structure. Lively presentation. Of practical use. A lot to learn. Perfect.

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